The Good Governance Survey, popularly known as the GGS, is a governance monitoring or assessment instrument developed by Afesis-corplan with financial support from the Ford Foundation and the GTZ, and endorsed by the Good Governance Learning Network (GGLN). The survey helps local municipalities to take note of areas where they are doing well and areas that need improvement. It also helps district municipalities assess areas where supportive interventions may be required in order to pre-empt unnecessary conflicts with communities. It also specifically and directly informs municipalities about residents’ perceptions of service delivery performance in key service areas.

The GGS also helps municipalities comply with legislation and local government policy requirements regarding governance and periodic reviews of ‘customer satisfaction’. It equally gives the public an opportunity to directly participate in relaying their views to the municipalities. So far a number of municipalities have participated. These include the Cacadu District Municipality (all nine local municipalities), Nkangala District Municipality in Mpumalanga (all six local municipalities) and Ehlanzeni District Municipalities, Mpumalanga (all five local municipalities). They attest to the invaluable help the resulting data has given in helping them deal with pertinent governance issues in their respective jurisdictions.

Afesis-corplan would appreciate opportunities to discuss the possibility of undertaking the survey in partnership with other district municipalities. For information, or set up an introductory meeting, please contact 043 743 3830, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

This introductory guide provides an explanation of the GGS concept and methodology.

Click here to download the Good Governance Survey (GGS) Handbook

This e-mail address is being protected from spambots. You need JavaScript enabled to view it to order a hard copy version of the handbook.